HTS Partner Policies

HTS - OUR PURCHASING PARTNER POLICIES

IA offers to you, our purchasing partner, both new and used medical equipment and supplies.
IA’s goal is to be responsive to your evolving needs and demands by offering both standard and custom items singly or in functional packages. Our focus is providing trusted health technology consultation and procurement services globally.
Our primary customers are NGOs, other non-profits, and health professionals engaged in developing country initiatives. We operate with an intentional focus toward faith-based organizations that share our mission and values. All customers must be registered and pre-qualified.
Our policy is to be of service to you. This includes sustainable, appropriate medical products, and services such as shipping and customer support by way of phone, Skype, fax, and email during IA’s business hours (8 – 5, Mon-Fri), USA Eastern time zone.
Our policy is to maintain an inventory of relevant new and used products, either onsite or available through our sourcing relationships. Because of our mission to contribute to the health and well-being of a Billion and One people through partnerships, we consider our service to you as part of a chain extending from corporate and public providers of resources to needy people worldwide.
As part of the partnership noted above, we encourage your feedback on end usage of the equipment provided. We honor IA’s corporate relationships in part through the information you provide regarding end-use facilities, populations to be served, and other required information.
We provide shipping services to you at your expense. IA does small package shipping, LTL (Less than Truckload) freight, full trailer shipping and ocean container arrangements.
Our policy is to provide medical devices to you in a patient-ready condition. This includes a start-up supply of accessories and consumables, with devices converted to the power requirements for the destination country. User/ service manuals are also included.
As a not-for-profit, we strive to provide cost-effective health technology. The difference between market value of finished goods and the service fees paid by you, our primary customers, will be shown on your final invoice from IA.
Free price estimates are limited to stock that is included in the online catalog. Price estimates will not place a hold on inventory – all estimates will be subject to product availability and applicable price adjustments at the time products are ordered.
Custom consultation and procurement services are offered to you for a fee – such services will include stock that is not contained in the online catalog. As our valued partner, we share our experience in sourcing complex or difficult-to-find equipment. To help offset some of this labor expense, the following applies:

Custom quotation services will be billed on a preset hourly rate in quarter hour increments. Procurement fee estimates will be provided on-request. If research time limits are reached, we will contact you as to extending the limit or accepting the quotation “as is”. Procurement management will have discretion to extend research time by up to 10% without additional charge.
We will bill custom fulfillment orders on a standard cost-plus rate.
Reasonable and expected consultation fees may be rolled into the final purchase price total for orders made within 45 days. Consultation time not resulting in an order or exceeding a reasonable time frame compared to the value of the final order will be billed to you, the customer.

We accept orders in writing only on approved forms, accompanied by authorization signatures and your deposit (50% or 100% depending on items selected) – net due prior to shipment. Upon receipt of your deposit, we will make product availability and price commitments. We may approve exceptions to full payment before ship date on a case by case basis.
Payment will be accepted in the form of personal or company check, cashier’s check, certified check, direct deposit, wire transfer, credit card, or PayPal. Money orders will not be accepted. We discourage cash payments.
A change fee equal to 10% of the changed product(s) purchase price will be applied (may be waived) to all order changes or cancellations occurring after orders have been submitted (see footnote).
An additional charge of 15% will be applied to any expedited order, defined as an order that displaces work already planned for other customers, or which necessitates labor or shipping costs out of the ordinary.
Onsite installation services and/or consultation is available and can be quoted – our fees will include travel, per diem, labor, and all related expense.
We sell refurbished stock with a limited 90-day warranty that covers parts and labor up to the purchase price of the product. This will be the maximum warranty value. Shipping-related costs are your responsibility as the customer. In general, the 90-day warranty takes effect upon arrival in-country.
Products purchased new for you by IA will be warranted only by the manufacturer. Extended warranties will not be offered.
Products you wish to return to us for reasons other than product defect will incur a 35% restocking fee. Return shipping is also your responsibility. Items must not be damaged or defaced, and must be returned within 30 days to receive reimbursement.